Terms and Conditions for JustChinaTours

By booking any tour or service with JustChinaTours (hereafter referred to as “JCT”,”we”,”our”,”us”), you enter into an agreement governed by the following terms and conditions. Please review these carefully before making a reservation.

Acceptance of Terms

By confirming a booking with JCT, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in their entirety. If you are booking on behalf of others, you confirm that you have their authorization to accept these terms on their behalf and that you have communicated the contents to them.

Modification of Terms

JCT reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review the most current version before each booking.

Booking Process and Deposit

• A deposit of 10% of the total tour cost is required at the time of booking to secure your reservation.
• Full payment is typically due 30 days prior to the tour start date, unless otherwise specified.
• The remaining balance is due 30 days prior to your tour departure date.
• For late bookings made within 30 days of departure, full payment is required immediately.

Payment Currency

• While our quotes are typically in CNY, we offer USD equivalents for your convenience.
• Please note that slight variations may occur due to exchange rate fluctuations
• Other currencies available upon request
• Quotes in currencies other than USD/CNY require approval
• Self-converted quotes not accepted

Payment Methods

JCT accepts various payment methods, which will be communicated to you at the time of booking. These may include bank transfers, or other secure online payment systems such as Paypal, Alipay, or Wechat Pay.

1. Pay by Paypal

PayPal offers a simple payment process, regardless of whether you have an account. We will send you a PayPal invoice; if you have an account, you can pay directly using your PayPal balance. If you don’t have an account, click the invoice link to securely pay with your credit card through PayPal.

Please note that a 4% transfer fee will be applied to all payments made via PayPal.

1. Pay by bank or wire transfer

We offer bank/wire transfers as a convenient payment option, especially for larger amounts. To ensure timely processing, please initiate transfers 10-15 business days before the due date, as international transactions may take extra time.

For your peace of mind, we’ll confirm your booking once we receive your deposit. To guarantee a smooth tour experience, please ensure your balance payment reaches us before your travel date.

While we strive to make the payment process as seamless as possible, please note that any bank fees, including those from intermediary banks, are the responsibility of the sender. We kindly ask that you verify the total transfer amount with your bank to ensure it matches our agreed quotation. This helps us provide you with the best possible service and avoids any last-minute complications.

1. Western Union Bank Transfer

We accept payments via Western Union Bank Transfer. To ensure smooth processing:

· After making the transfer, please provide us with the transfer details.

· You are responsible for any transaction fees charged by banks.

· The amount we receive should match the agreed quotation.

This method offers a secure way to send payments, especially for larger amounts. Please allow 3-5 business days for the transfer to be completed and confirmed in our account.

1. Wechat Pay / Alipay

We accept payments through WeChat Pay and Alipay. If you are an expatriate living in China or already using these platforms, you can conveniently make payments for your bookings with us.

Reservation Confirmation

• Online bookings: Confirmed after successful payment and receipt of booking notification email
• Tailor-made bookings: Confirmed upon receiving deposit/full payment receipt email and tour confirmation letter from travel consultants

Age Requirements

• You must be 18 years or older to make a reservation
• Travelers under 18 may only book with involvement of a parent or chaperon

Service Modifications

We understand that travel can be unpredictable. While we strive to provide the exact services as booked, sometimes changes may be necessary due to:

• Unforeseen circumstances
• Operational concerns
• Safety considerations
• Factors beyond our control

In such cases:

• We will notify you promptly of any necessary changes.
• We will offer suitable alternatives when possible.
• If we can’t provide alternatives, we will  issue a refund for affected services.

Please note:

• We are not liable for losses due to force majeure or changes requested by you.
• Changes may incur additional costs or fees from our suppliers，
• You’ll be responsible for covering any extra charges associated with the modifications.
• If you modify your confirmed tour, we’ll assist but can’t guarantee all changes.
• Any extra costs from your requested modifications are your responsibility.

Our goal is to ensure a safe, enjoyable experience while being transparent about potential changes that may occur during your journey.

Cancellation Policy

We understand that sometimes plans change. If you need to cancel your trip, we’re here to help. Here’s our cancellation policy:
How to Cancel:

• Send your cancellation request in writing via email or fax
• Please note: We cannot process cancellations made verbally over the phone or through messaging apps like WhatsApp or WeChat. 

Our Policy:

• The cancellation policy will take effect once we confirm that we receive your written request
• Specific fees and refund amounts depend on how far in advance you cancel (see our detailed policy for exact timelines)

For single day tours:

• 48+ hours before service commence: No cancellation fee
• Within 48 hours of departure or no-show: No refund

For multi-day tours:

• 30+ days before departure: No cancellation fee
• 29-15 days before departure: 30% of total tour price
• 14-8 days before departure: 50% of total tour price
• Within 7 days of departure or no-show: No refund

Refund Process

• Once your cancellation is approved, our travel consultant will submit a refund application to our finance department.
• Refunds are typically processed within 7-15 business days.

Payment Methods

Refunds will be issued via PayPal for payments originally made through:

• PayPal
• Bank transfer / Wire transfer
• WeChat Pay
• Alipay

We strive to be as flexible as possible while also protecting our ability to plan and prepare for your tour. If you have any questions about cancelling or need to discuss special circumstances, please don’t hesitate to contact us directly.

Health and Medical Considerations for Your Tour

Your health and safety are important to us. To ensure the best possible experience:

1. Please inform us in writing of any physical, emotional, or mental health conditions that may require professional care or special equipment during your trip.

2. If you use a wheelchair:

• Bring your own foldable wheelchair
• Be aware that some destinations and tour types may have limited accessibility

3. We reserve the right to decline bookings if we believe a health condition may affect the safety or experience of you or other participants.

4. Pregnancy: We cannot accommodate travelers who will be 6 months pregnant or more at the time of travel.

5. Tibet tours: A doctor’s certificate confirming normal blood pressure and heart condition is required.

6. It is your responsibility to:

• Consider the risks of international travel
• Check health and safety conditions at your destination and transit areas
• Consult your doctor about necessary vaccinations and health precautions

We try our best to accommodate all travelers where possible, but your health and safety come first. If you have any concerns or questions about medical issues related to your tour, please don’t hesitate to contact us.

Travel Documentation Requirements

1. All travelers must have:

• A valid passport with at least 6 months validity from the return date
• Necessary visas or permits for China

2. It is the traveler’s sole responsibility to obtain all required travel documents.,

3. Your passport should have at least two blank pages for visa stamps.

4. JustChinaTours can assist with visa applications upon request, but is not responsible if you fail to obtain proper documentation.

5. Check passport and visa requirements well in advance of your trip, as processing can take several weeks.

6. Make copies of your passport and visa pages. Keep one copy with you, separate from your passport, and leave another copy with someone at home.

7. For travelers under 18, bring an original birth certificate in addition to a passport.

8. Ensure your passport and visa information matches your flight tickets exactly.

9. JustChinaTours is not liable for any issues arising from improper travel documentation.

Travel Insurance

JCT strongly recommends that travelers obtain comprehensive travel insurance coverage, including protection for medical emergencies, trip cancellations, and baggage loss or damage. While we don’t typically provide travel insurance ourselves, some of our tours may include specific insurance coverage, which will be clearly stated. It’s important to note that JCT cannot be held liable for accidents or incidents resulting in property damage, personal injury, death, travel delays, or other unforeseen circumstances beyond our control. Any settlements in such cases will be handled according to the policies of the relevant service providers, such as airlines, hotels, and transportation companies.

Given our cancellation policy and the potential for unexpected events during travel, we highly advise purchasing travel insurance for your trip. It’s a requirement for booking with us that you obtain suitable travel insurance for your journey to China. This insurance should cover situations that might lead to the cancellation of your booking and provide adequate medical coverage for illness, injury, and repatriation if necessary.

As an added benefit, JCT tour packages include China Life Tourist Accident/Casualty Insurance, which provides coverage up to $29,000 at no additional cost to you. This complimentary insurance is included as part of our commitment to your safety and peace of mind during your travels with us.

Complaints and Claims

If you’re dissatisfied with any service provided by JustChinaTours, please notify your travel advisor or our Customer Care service immediately. Our team is available 24/7 to address your concerns and prevent similar issues from occurring during the remainder of your trip.

Contact Information:

• Phone/WhatsApp: 0086 13186111931
• Email: [email protected]

For formal complaints or compensation claims:

1. Submit your claim in writing via email, regular mail, or fax within 15 days of your tour’s end date.

2. Include all relevant receipts and supporting evidence with your claim.

3. JustChinaTours will not be liable for any claims submitted more than 15 days after the completion of your tour.

4. We value your feedback and are committed to resolving any issues promptly to ensure you have the best possible experience with JustChinaTours.

Liability

JustChinaTours is committed to providing high-quality travel information and booking services for China tours. We carefully curate and publish travel information from selected hotels, airlines, and tour operators. However, we cannot be held responsible for any inaccuracies or errors in the information provided by these third-party suppliers.

While we strive to ensure smooth travel experiences, JustChinaTours is not liable for any changes, cancellations, or failures of services provided by our partners or any other entities not under our direct control. This includes, but is not limited to, alterations in itineraries, equipment malfunctions, or actions by government authorities.

We cannot assume responsibility for circumstances beyond our control, such as natural disasters, civil unrest, epidemics, or terrorist activities. In such cases, JustChinaTours and its affiliates are not liable for any additional expenses or inconveniences incurred by tour participants.

Travelers are responsible for complying with customs regulations and safeguarding their personal belongings. JustChinaTours cannot be held accountable for any issues arising from a client’s failure to adhere to customs rules or for the loss of personal items due to the client’s negligence.

To maintain the quality of our services, JustChinaTours reserves the right to make necessary changes to accommodations, transportation, or itineraries. In the rare event that we must cancel a tour before its commencement, we guarantee a full refund of the client’s payment.

Many of our tour packages include activities that require caution and attentiveness. While our representatives provide guidance and assistance, participants engage in these activities at their own risk. JustChinaTours and its employees cannot be held responsible for any incidents that occur after we have fulfilled our duty of care.

Force Majeure

Force majeure refers to extraordinary circumstances beyond the control of JustChinaTours that prevent the company from fulfilling its contractual obligations. The policy states:

Force majeure events may include but are not limited to:

• War (actual or threatened)
• Civil unrest or riots
• Terrorist activities
• Industrial disputes
• Natural disasters (e.g. earthquakes, volcanic eruptions)
• Severe weather conditions
• Fires
• Pandemics and epidemics
• Any similar events outside JustChinaTours’ control

JustChinaTours and its suppliers cannot be held responsible even if they exercised all due care, but were unable to foresee or avoid the force majeure event. The company regrets it cannot accept liability or pay compensation in these circumstances. This force majeure clause applies to situations where JustChinaTours is prevented from performing its obligations or where customers suffer damages as a result of such events.

We retain the right to modify these terms and conditions at any time, with or without prior notice, to ensure the best possible service for our clients.