Our Commitment to Your Privacy
JustChinaTours is dedicated to safeguarding the privacy of our valued customers, both existing and prospective. This Privacy Policy outlines how we handle Personal Data (as defined below) collected through our websites, emails, mobile applications, official social media channels, and other online and offline platforms (collectively referred to as “JustChinaTours Services”).
If you choose not to provide the necessary personal information we reasonably require, we may be unable to offer you the requested services, products, or information.
Personal Data
“Personal Data” refers to any information or set of details that can be used to identify you, including but not limited to:
- Name and contact details (e.g. postal and email address, telephone number)
- Profile information (e.g. user name, profile picture or social media account ID)
- Social Security number
- Country of residence
- Birth date
- Gender
- Technical information, e.g. screen name, IP address, browser and device data, information collected through cookies, pixel tags and other technologies, server log file data, app usage data and location data
- Preferences (e.g. shopping and browsing habits, preferred educational courses)
- Company, school, or teacher name and address
- Credit and debit card number and/or checking account and routing numbers
- Passport number and/or driver’s license number
- Medical condition (e.g. allergies or illness)
How Do We Collect Personal Data?
At JustChinaTours, we collect personal data through various channels to enhance our services and provide you with an exceptional travel experience.
1. Direct Collection from You
We obtain information directly from you in two primary ways:
- Offline Collection: This occurs when you interact with us in person, such as contacting customer service, enrolling in a tour package, or providing details in writing.
- Online Collection: Your data is collected via our website and digital services, including when you subscribe to a newsletter, request a brochure, or book a tour.
Additionally, we gather information through:
- Cookies: Our website uses both session and persistent cookies to enhance functionality and user experience. Cookies do not identify users personally but allow us to link relevant contact information obtained from third parties. If you choose to disable cookies, certain website features, including the booking process, may not function properly. Learn more about cookies at www.allaboutcookies.org.
- Mobile Applications: If you use our mobile app and permit data tracking in your privacy settings, we collect information such as usage patterns, downloaded content, and access times.
- Device Tracking: With your consent, we gather location-based data from your device to provide personalised travel recommendations.
2. Data Collection via Digital Interactions
We track user engagement through:
- Link Interactions: Analysing how users interact with our website, emails, and third-party links helps us improve our services.
- Browsing Data: We collect technical details, including IP addresses, browser types, operating systems, and visit history, to enhance our website’s usability.
3. Data from Corporate Affiliates and Business Partners
We may receive your personal data from:
- Our Affiliates: This includes local JustChinaTours offices that handle service agreements, travel arrangements, and customer support.
- Business Partners: Local agents who promote our tours and services in your region.
- Insurance and Claims Providers: In case of insurance claims related to your trip.
4. Data from External Sources
We may obtain additional personal data from:
- Public and Licensed Databases
- Marketing Partners & Analytics Providers
- Social Media Platforms: If you link your social media accounts (e.g. Facebook, Instagram, WhatsApp), we may access relevant profile details, including your name, email, phone number, and interactions with our content.
At JustChinaTours, we prioritise your privacy while ensuring a seamless and tailored travel experience. For further details on how we handle personal data, please refer to our Privacy Policy.
What Information do We need to Collect?
- Name
- Email address
- Phone number
- Physical address
- Passport information
- Payment details
- Travel preferences and requirements
How We Use Your Information?
We may also use your personal data for the following purposes:
- Service Performance & Functionality: To analyse usage levels, troubleshoot technical issues, and ensure our platform operates efficiently.
- User Connectivity: To facilitate communication between users where applicable.
- Interactive Features: To enable participation in forums, chats, blogs, and other interactive services.
- Experience Enhancement: To refine our offerings by identifying trends, evaluating promotional effectiveness, and customising content based on your previous interactions. For instance, we may personalise tour recommendations based on your browsing history or travel interests.
- Location-Based Services: To provide relevant localised content by detecting your device’s geographical location. This may include redirecting you to the JustChinaTours website in your preferred language or suggesting the nearest office for assistance.
- Marketing & Promotions: To inform you of special offers and promotions tailored to your interests. Our email communications are designed to be relevant and will always include an option to unsubscribe.
- Employment & Applications: Employee and applicant data may be used to comply with legal requirements, process payroll, administer benefits, and evaluate performance.
At JustChinaTours, we prioritise transparency and security in handling your personal information, ensuring a seamless and trustworthy travel experience.
How Do We Share Personal Data?
We may share your information with:
- Travel suppliers and partners necessary to fulfill your booking
- Third-party service providers who assist in our operations
- Government authorities when required by law
We do not sell your personal information to third parties.
Data Protection and Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability
To exercise these rights, please contact us using the information provided at the end of this policy.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
Terms of Use and Privacy Policy
By booking with JustChinaTours, you acknowledge and agree to be bound by our Terms of Use, Privacy Policy, and all other applicable terms and conditions.
Contact Us
If you have questions or comments about this policy, you may contact us at:
Name of Company: JustChinaTours
Address: 2302, No.3, WeiYang Road, WeiYang District, Xi’an, P.R.China
Email: [email protected]
Phone: +86 131 8611 1931
By using our website, you acknowledge that you have read and understand this Privacy Policy.
